Through effective coaching, my team have achieved a 20% increase in customer satisfaction scores, reducing repeat repair and building loyalty and retention on the programme.
Mark Pitts Aftersales Manager
Listers Group
Motorvogue SEAT/Fiat/Alfa Romeo
After the Time management exercise from Rob, I have now adapted my working life, this has helped me delegate to my staff and become a more effective manager, taking on a more strategic approach rather than reactive approach.
Jodi Mutton Service Manager
Motorvogue Group
Gavin Griffiths Group
The programme delivered massive results in improved technician productivity with a key focus on good basic process that the team really engaged with.