Aftersales Excellence Programme

• We support businesses nationally through our bespoke Aftersales Excellence Programme (AEP), this is a complete health check of the service and parts processes, ensuring a return on investment as we apply best practices and efficiency in everything we do, this will help your business save time and make more money in the long term.
• A bespoke company action plan to support you to help achieve the business objectives.
• We complete EVHC analysis and training by engaging your teams to ensure they are fully equipped to deal with customer objections and maximise your opportunity through the latest industry technology.
• We can train your management team to use the tools to maximise and measure technician utilisation, efficiency and productivity, ensuring you are maximising your workshops.
• Brand standards auditing to ensure you’re business is compliant.
• Support and coaching which has proven to boost your customer satisfaction scores by a minimum of 20%.